Customer Support & Helpdesk – Telecom Industry

Customer Support & Helpdesk – Telecom Industry

What we are looking for:

• A young, energetic, professional, technical university graduate;
• Has 1 to 3 years of previous work experience in the same position;
• Likes interacting with people, good teamwork abilities;
• Wants to start a career in an American company;
• Must have very good knowledge of both spoken and written English;
• Must have very good knowledge of the Microsoft Office Suite (outlook, excel);
• The candidate has strong analytical skills, is very focused on details, has excellent problem solving abilities;
• Ability to multi-task;
• CCNA certificate is a plus.

Responsibilities:

• The candidate will work closely with other members from the technical team, reporting to the Technical Manager, based in Romania;
• The candidate will be using web based systems, for his work;
• Offering e-mail support for customers complaints through a well-organized ticket system;
• Monitoring quality of service offered to our clients for certain services and make sure benchmark quality criteria are met;
• Offering internal technical support to other team members from the other departments (sales and technical) whenever is needed (for example providing them with reports, live statistics, history and trending of traffic, etc.);
• Making test calls via automated testing tool to check route QoS;
• Will take part in internal projects that involve automating work processes, improving procedures and day to day workflows.

Offer:

• A perfect start for a career in Telecom;
• Internal company training in telecommunications and Voice over IP, a relatively new type of business in Romania;
• The working schedule has fixed hours but has a certain degree of flexibility: as long as it is agreed with the manager;
• The possibility to advance on other position inside the company in the future, based on skills;
• Working in a very young team, that loves working hard but having fun also;
• We encourage our team members to be creative, and we try to be as flexible as possible in everything we do, especially when it comes to new ideas improving how we work;
• Work laptop;
• Fixed salary.